Return Policy
Return Policy
At Lorea-store , our priority is that you are happy with your purchase. If for any reason you are not completely satisfied, you can request a return within 30 days of receiving your order.
Returns Policy
- The item must be returned within 30 days of receiving your order.
- The item must be in its original condition, unworn, unwashed and with all original tags and packaging.
- Return costs are at your own expense, unless the item is defective or incorrectly delivered.
- Once we receive and inspect your return, you will receive a confirmation and the amount will be refunded to the original payment method within a few business days.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Personalized items
How to request a return
Please contact our customer service via info@lorea-store.com or log in to your account via our website https://lorea-store.com to request your return. We will provide you with further instructions for returning your item.
Refunds
Once we receive and inspect your returned item, we will send you an email to confirm. If your return is approved, your refund will be processed and automatically applied to your original payment method within a few business days.
Postage costs
The shipping costs for returning your item are at your expense, unless it is a defective or incorrectly delivered item. Shipping costs are not refundable.
Contact details
For questions about our returns policy, please contact us by email at info@lorea-store.com .
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